Tenancy Assistance and Advocacy Program (TAAP)

The TAAP is funded to assist Victorians who are financially disadvantaged (or victims of family violence) who have a private tenancy agreement under the Residential Tenancies Act 1997 (RTA).  The term 'tenant' is used to refer to both tenants and residents.  The TAAP operates from the premise that such tenants can often experience tenancy problems that if not addressed may lead to homelessness or otherwise put at risk their health, safety and wellbeing.  TAAP assists these tenants to resolve their tenancy issues, maintain tenancies and achieve positive outcomes.

When assessing the urgency of the tenancy matter, relevant considerations include the nature of the tenancy problem and any time deadlines involved.  For example:

  • The tenant's rental property requires urgent repairs under the RTA.
  • The tenant has been served with a Victorian Civil and Administrative Tribunal (VCAT) order or application.
  • The tenant has a VCAT hearing in the next few days that if not attended to, may result in loss of accommodation.

Our TAAP workers are able to assist tenants with:

  • information and referral
  • negotiation with landlords and agents
  • VCAT assistance
  • outreach

If you live in the eastern region of Melbourne call our Initial Assessment and Planning team on (03) 9051 3000 and discuss your situation with a worker.


The TAAP service is funded by the Victorian Government through the Department of Justice and Regulations.